St. Johns Booksellers stays afloat with community contributions of time, money


By Raymond Rendleman

Remember when St. Johns Booksellers sent out an earnest plea for help just before the holidays, saying they needed to make $6,000 in a couple weeks or shut their doors?

Well, more than a few folks must have gotten the memo, because the independent store reached its goal. That $6,000 was the bookstore's accumulated shortfall over the entire year, according to owner Nena Rawdah.

“A lot of other merchants in St. Johns are all having the same problems because we’re noticing almost zero foot traffic,” Rawdah says. “People are definitely spending less money these days. My most reliable customers are people on fixed incomes, because it seems those incomes are the only ones that haven’t gone down.”

She remembers the record snowstorm of December 2008 as the best sales month of the past few years, but the near-constant cold rain of this winter, even for Oregonians, has apparently not been as conducive to roaming the street for a good book or a bargain of any kind.

Annie Allerdice of the St. Johns Main Street Coalition says the mantra has to be “buy local.”

“St. Johns is experiencing the same thing that’s been going on in every community, and Booksellers is like everyone else trying to make their daily revenue,” Allerdice says. “Our message has been to buy local because St. Johns is a little community in a large city.”

Also as Rawdah’s friend, Allerdice wants to do everything she can to help. She’s buying lots of books through Booksellers, and she’s been encouraging family friends to order schoolbooks through the store. “Spending your dollars in St. Johns versus buying it elsewhere can make a huge difference,” she says.

She’ll also be going to a free Intro to Bookselling workshop at the store on Sunday, Feb. 21 at 2 p.m. All attendees of the workshop will have the opportunity to volunteer three hours a week as an official unpaid intern of the bookstore.

“One of the comments I hear most often is ‘You must have the most awesome job,’ so I’d like to offer folks some real experience,” Rawdah says. “There are resources out there that cost money, but for amateur book nerds who just want more info, this will be a great event.”

Allerdice was impressed that the business association got enough people aware of the problem to make the $6,000. “It’s a community effort,” she says. “It’s all of us together working hand-in-hand to make a difference.”

 photo courtesy of Reading Local

Comments

Courtesy helps

I have gone out of my way to patronize the bookstore, and was surprised that although I was the only customer each time, the owner ignored me completely.  Each time!  So I would plow through the messes and try to find books.  I stopped shopping there after getting there 10 minutes before closing and was told as I walked through the door that she was about to close.  (Not "hello" or "we're closing what can I help you find"...)  So maybe this business is doing poorly for a reason.

I am so sorry.

Dear anonymous visitor,

I was saddened to read your comment, and can only apologize.  I rarely close early unless there is some particular pressure, and often stay late to accommodate evening visitors.  I try to greet all visitors at some point during their stay, and offer help without being intrusive. 

If I have indeed let you down so badly, I am sorry.  I would love to meet you and do something right for you.  I will also show your comment to the young people who help me in the store--if your visits were on Sundays, then you are more likely to have met them than me, and I clearly need to take this opportunity to train them better.  Our Yelp reviews show a rating of 4.5 stars, so I know we can do better than the poor service you received from us.

As for the cause of our decline--we were profitable until the crash of September 2008.  Before then, we were a clean, well-lighted place with a solid selection of both new and used books.  Immediately after the crash, sales dropped 40%; we had to reduce our new book selection, hold off adding staff, and delay necessary work on our space.  The effects of this unfortunately show in everything we do.  The point that the article failed to make is that we are not alone in this boat.  The only way small, local businesses can provide what their communities want is with the steady financial support of those communities.  When that support declined, we lost ground in every way.

St. Johns Booksellers rocks!

Small and personal beats out large, impersonal, and excessively sterile, franchise in my book...no pun intended!

Best of all are the subjects she chooses: There are many books that are slightly counter-cultural in all the best ways, befitting the independent character of St. Johns. I always find myself engaged in the collection of books on food independence, gardening, work & life autonomy. Great selection! She either has or knows all the classics on the environmental crisis, the economic meltdown and critiques of politics.

The thing I love most about the Booksellers is the personal relationship Nena has with both customers and books. I have found gems in her store because she knows her stock well & because she can match people to books. For instance she introduced me to a book with close ups of all the mosaics at St. Mark's in Venice which I will treasure for the rest of my life!!

Support St. Johns independents! They care! Barbara Quinn

 

don't blame others

If the person said they've been in there several times and each time was snubbed by the owner, then they probably know of whom they speak.  It's not difficult to know who is the person in charge and who are the employees.  Having a bunch of your friends over-rate you on Yelp has nothing to do with your own poor customer service skills.

Econony and weather aside, if the business is lagging, it's because you're not providing what the customer wants or needs. 

 

 

st johns booksellers

I am in total agreement with the previous 2 posts. I love to support local businesses and do.  I have been in this bookstore multiple times and each time vow not to return. It is messy, dirty and unorganized. Please have some pride in your business, so that we can willingly support you.

 

Support St. Johns Booksellers

I support St. Johns Booksellers and shop there as much as possible.  I do agree with the previous post that the store needs work.  It is cluttered and often dirty with piled boxes and books strewn about the store.  The staff is friendly but often occupied by family members.  With a little polish the store could be the go-to bookstore in North and Northeast Portland.

st johns booksellers

I'd really really like to support SJB, but it needs a little work.  It often has a dirty and unkempt feeling and the family can sometimes be a bit overwhelming.  I'd like to walk in, find a mix of new and used books in a clean store, and browse quietly.  Unfortuntately, what I sometimes encounter is piles of boxes, a family eating dinner in the middle of the store, and unsolicited hugs.  I have had great luck with ordering books through them and running in to pick them up and quickly leaving, but that's not really my preferred experience. 

The Used Bookstore Experience

Some of you posters act like you've never been into a used bookstore before. News flash: they're not supposed to be spotless, they're supposed to be funky, its part of their charm. As for "unsolicited hugs", I can tell you from experience NO ONE forces hugs on anyone there. Sheesh, just be glad if ANYONE wants to hug you, you sound like you need all the hugs you can get.

Long live the Bookstore!

St Johns Books is one of my favorite places. Im a book worm and so are most of my family members, so when I need a gift for myself or others, this is my first stop. If they closed, we would have a gaping hole in the community. PLEASE Shop local!
Sarah Anderson

I have been in the bookstore

I have been in the bookstore a few times with my children.  The people who work there have always been friendly and helpful.  I love it that I can order books that they might not have in stock without having to pay for shipping...so the possibilities for gift buying is endless.  There are children in the store many times, but I have found this to be the charm of St. Johns and the small "Mom and Pop" stores that make up our community.

Rachel Vail

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